QHW Audio affords you the possibility to try our products at your home, in your listening room with your own equipment and, if you are not satisfied, to return them using our no-question return policy. It basically consists of you returning the product complete and in good conditions and bearing the costs of the return transportation. In detail it is regulated by the following:
- The period of time to use no-questions return is 21 natural days from the following day the product was received. During this period, customer will express QHW Audio through its web or e-mail his/her desire to return the product.
- Product will be returned in same condition it was sent, keeping packaging, accesories, manuals, etc.
- Shipping method for return will be choosen by QHW Audio, being the same used for initial shipping and will cost a similar quantity. Once desire to return de product is communicated to QHW Audio by customer, he/she will receive instructions and a transportation label.
- Customer will bear returning shipping costs, including customs taxes or any other originated by transportation. Cost will be subtracted from total amount returned.
- Once QHW Audio received back the product in good conditions, will send a refund by the quantity paid by customer discouting return cost. QHW Audio will issue corresponding invoice.
- Time for refunding can be up to thirty (30) days since goods are received back (shipping is tracked and there is a probe of delivery can be checked by customer on-line).
- Refund will be done, if possible, by the same means as payment.
- QHW Audio will reject return of damaged products or manipulated against owner’s manual indications.
- This no-question return policy is subject to customer’s goodwill and any fraudulent use will be excluded.
QHW Audio. October 2022.